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Kayak Soča


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Informazioni aggiuntive

The refund rate for half day or full day activities differentiates depending on the date of cancellation (in case of full payment upfront):

- at least 5 days before booked activity: KdBs retains paid deposit,

- at least 3 days before booked activity: KdBs retains 50% of paid amount (in case only deposit has been paid, KdBs is entitled to charge the client with 50% of the price of booked activity),

- less than 24 hours before booked activity or no-show: KdBs retains 100% of paid amount. 


The refund rate for multi-day tours, combo adventures and custom adventures differentiates depending on the date of cancellation (in case of full upfront payment):

- at least 21 days before the beginning: KdBs retains paid deposit,

- between 20 and 15 days before the beginning: KdBs retains 40% of paid amount,
- between 14 and 8 days before the beginning: KdBs retains 60% of paid amount,
- between 7 and 2 days before the beginning: KdBs retains 80% of paid amount,
- cancellation less than 48 hours before the beginning or no-show: KdBs retains 100% of paid amount.

If the Client can not attend the tour/activity, he/she may find a replacement with another Client, and notify KdBs of replacement Client at least 8 days prior to the start of activity/tour. In this case, the Client, who can not attend the activity/tour, is obliged to pay only administrative costs of KdBs related to this Client change in amount of 10% of the booked activity or tour.

No partial refunds are possible for any unused services including hotel rooms, transport, treking days, or uncompleted parts of activities and excursions, if the reason for unused services or preliminary end of the activity/tour is with the Client (exceptions may apply in case of unexpected serious medical reasons, etc.)

If a Client has to be removed from a trip for any reason, he/she shall not be entitled to any refund.

If the Client cancels activity/tour due to unexpected serious cause or serious medical reason, which could not be avoided or foreseen by the Client, KdBs can decide, upon review of the Clients’ proofs and all relevant circumstances, to charge the Client only with KdBs costs, related to the cancelled activity/tour. Any problems of Client, connected with the use of alcohol/drugs can be avoided and foreseen by the Client and can therefore not be a subject of reasonable cause for cancellation of activity/tour with reimbursement of money.

To get already paid amount of your travel (in case of cancellation) reimbursed, it is highly advised you choose Trip Cancellation Insurance. Ask for more details at your local insurance company.

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